Shipping Policy

Endless Drops offers water resilience solutions that range from standard parcel shipments to large, high-value systems requiring specialized freight delivery.

Shipping methods, costs, and delivery times vary depending on the product, manufacturer, destination, and availability.

Order Processing

Orders may be fulfilled directly by Endless Drops or by one of our manufacturer or fulfillment partners.

Processing times vary by product and availability.

Estimated timing provided before or after purchase is an estimate and may change based on manufacturer inventory, production schedules, or carrier conditions.

Shipping Methods

Depending on the product, orders may ship through:

• Standard parcel carriers

• Ground freight

• LTL freight

• Specialized delivery services

Large or oversized water systems may require freight delivery.

Freight Deliveries

Freight shipments may require:

• Scheduled delivery

• Customer availability to receive the shipment

• Suitable access for the delivery vehicle

• Inspection and signature at delivery

Unless specifically included, freight delivery does not automatically include installation, inside delivery, unpacking, or removal of packaging.

Inspecting Your Delivery

Customers should inspect shipments before signing the carrier's delivery receipt whenever possible.

If visible damage exists:

1. Note the damage on the delivery receipt.

2. Photograph the packaging and product.

3. Keep all packaging materials.

4. Contact Endless Drops promptly.

For concealed damage discovered after delivery, contact us as soon as possible.

Shipping Costs

Shipping charges depend on the product, destination, and delivery method.

Some products may qualify for included shipping, while others may require additional freight charges.

Any significant shipping requirements or charges will be communicated during the ordering process.

Delivery Timing

We do not guarantee delivery dates unless specifically confirmed in writing.

Manufacturer delays, weather, freight conditions, and other circumstances outside our control may affect delivery schedules.

Installation

Product delivery and installation are separate services unless specifically stated otherwise.

Customers should not schedule installation until the product has been received and inspected.

Shipping Area

Available shipping destinations may vary by product and manufacturer.

Endless Drops will confirm availability before finalizing orders when necessary.