SHIPPING POLICY

Endless Drops offers water resilience solutions ranging from standard parcel shipments to large, high-value systems requiring specialized freight delivery.

Shipping methods, costs, processing times, and delivery requirements vary depending on the product, manufacturer, destination, availability, and carrier.

Order Processing

Orders may be fulfilled directly by Endless Drops or by one of our authorized manufacturer, distributor, or fulfillment partners.

Processing times vary by product and availability. Certain products may require additional processing, configuration, production, or manufacturer lead time before shipment.

Any estimated processing or delivery timeframe is provided for informational purposes only and may change due to manufacturer inventory, production schedules, carrier conditions, or circumstances outside our reasonable control.

Orders containing multiple products may arrive in separate shipments.

Shipping Methods

Depending on the product, orders may ship through:

• Standard parcel carriers

• Ground freight

• LTL freight

• Specialized delivery services

Large, heavy, or oversized water systems may require freight delivery rather than standard parcel shipping.

Freight Deliveries

Freight shipments may require:

• Scheduled delivery appointments

• Customer availability to receive the shipment

• Suitable access for the delivery vehicle

• Inspection of the shipment at delivery

• Customer signature upon receipt

Unless expressly stated otherwise, freight delivery may be limited to curbside or another carrier-designated delivery point.

Freight delivery does not automatically include inside delivery, lift-gate service, unpacking, product placement, installation, assembly, or removal of packaging unless specifically included with the order.

Additional delivery services may result in additional charges.

Inspecting Your Delivery

Customers should carefully inspect all shipments before signing the carrier’s delivery receipt whenever possible.

If there is visible damage:

1. Note the damage clearly on the carrier’s delivery receipt before signing.

2. Photograph the damaged packaging and product.

3. Photograph shipping labels and the delivery receipt when possible.

4. Keep all packaging and shipping materials.

5. Contact Endless Drops promptly with your order information and photographs.

Do not discard damaged products or packaging until Endless Drops, the manufacturer, or the carrier provides further instructions.

For concealed damage discovered after delivery, contact Endless Drops as soon as possible.

Failure to document visible freight damage at the time of delivery may affect our ability to pursue a freight claim with the carrier.

Shipping Costs

Shipping and freight charges depend on the product, destination, delivery method, and any additional delivery services requested or required.

Some products may include standard shipping, while others may require additional freight or delivery charges.

Any material shipping requirements or additional charges known before shipment will be communicated during the ordering process and, where applicable, before the order is accepted.

Additional charges resulting from circumstances not disclosed when the order was placed, including incorrect delivery information, restricted delivery access, missed appointments, storage, redelivery, or customer-requested delivery services, may be the customer’s responsibility where permitted by applicable law.

Delivery Timing

Estimated delivery dates are not guaranteed unless specifically confirmed in writing by Endless Drops.

Manufacturer delays, inventory availability, production schedules, weather, carrier conditions, supply-chain disruptions, and other circumstances outside our reasonable control may affect delivery timing.

Customers should not schedule contractors, plumbers, electricians, installers, or other service providers based solely on an estimated delivery date.

Installation

Product delivery and installation are separate services unless specifically stated otherwise as part of the order.

Customers should not schedule installation until the complete product has been received, inspected, and confirmed to be free of shipping damage.

Installation requirements, contractor availability, permits, site preparation, electrical work, plumbing work, and other installation-related services may vary by product and location.

Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

Please contact Endless Drops promptly if a shipping address needs to be changed.

Once an order has entered fulfillment or has shipped, address changes may not be possible and may result in additional carrier or freight charges.

Shipping Area

Available shipping destinations may vary by product, manufacturer, and fulfillment partner.

Endless Drops will confirm product and shipping availability before finalizing an order when necessary.

Questions About Shipping

For questions regarding shipping, freight delivery, or order status, please contact:

Endless Drops
Email: carlos@endlessdrops.com